After rolling out health services like 108, 102 successfully in the state, the Himachal Pradesh Government is set to start Tele Helpline ‘104 Comprehensive call centre’.

To start ‘104 Comprehensive call centre’ the state government has signed a ‘Master Service Agreement’ with Piramal Swasthya Management and Research Institute, Hyderabad. The agreement was signed by Mission Director, NHM, Department of Health & Family Welfare today.

The 24 seats Call centre will be established at Solan. It’ll have three GNM, two clinical Psychologists and two doctors for ‘Adolescent Health Helpline.’

The centre is expected to be made functional in next three months. Tele Helpline (104) will provide Health Advice/Counseling. The helpline will also provide information/instruction on various National Health Programs, Grievance Redressal and Adolescent Health Helpline.

Services to be included in the Call Centre

a) All Pregnant Women and Parent of Children will be contacted through the Call Centre. Call Centre is expected to validate mother and child records by making outbound calls to the health beneficiaries and health workers. It shall also create awareness about health programs and provide guidance to the health workers and the health beneficiaries through Interactive Voice Response System (IVRS) calls. It will receive its working data set from the MCTS.

b) Special call will be made to High Risk Pregnant Women on monthly basis.

c) Information of various health schemes and promotion of health facilities available in Govt. Hospitals for pregnant women, mother and children will also be covered during interaction through the proposed Call Centre.

d) A database will be created regarding actual implementation of health schemes from the inputs received during interaction.

The Piramal Swasthya, claiming of aiming to make healthcare accessible, affordable and available to all segments of the population, especially those most vulnerable, is already providing 104 services in six states viz. Assam, Jharkhand, Chhattisgarh, Karnataka, Maharashtra and Rajasthan in partnership with respective state governments. However, in Andhra Pradesh Piramal Swasthya established operations and after operating for four years in 2011 transferred the operation to the state Government.