State Government admitted flaws in the Standard Operating Procedure (SOP) adopted by previous BJP Government to implement the New High Security Registration Scheme. A Spokesman of State Government said that there was need to modify the existing Standard Operating Procedure as there were numerous complaints from the general public against it adding that the people were demanding for making suitable changes in the current procedure to make it easy and people friendly.
He said that now the department had formulated a revised Standard Operating Procedure under which the owner of vehicle or his authorised representative shall contact the office of vendor in each RTOs/RLAs alongwith original registration certificate of his vehicle and vendor would take an authorization from the applicant in form A to apply electronically to RLA/RTO for seeking an authorization on the applicants behalf under the Motor Vehicle Order 2001.
He said that the vendor would automatically fetch the data of the vehicle from Vahan Data base of RTO/RLA and would verify the data with original certificates of the vehicle. If both data were found correct and matching, only then HSRP fee would be realized by the vendor and computerised receipt would be given to the applicant, he added. He said that Rs. 50 would be imposed on the vendor/company as penalty per day if it fails to provide HSRP to the applicant within four days after receiving the application and Rs. 75 per day after seven days and money received as penalty would be given to the applicant.
He said that M/s Link Utsav Ventures Private Ltd. was selected through tender process to implement this scheme. After signing the concession agreement, the scheme was launched on 15th November, 2011.
He said that whole the procedure was very time consuming as the applicants had to visit the offices of RTOs, RLAs and the vendors, many times leading to un-necessary harassment and wastage of money besides there was no system was in place for intimating the applicants that his High Security Registration Plate (HSRP) was ready or not.
He said that there was no provision of penalty for late delivery of HSRP by the vendor to the applicants and there was no pressure on the vendor for timely delivery. It is pertinent that as per the agreement signed between the State Government and the vendor there was a provision for fixation of a timeline of four working days for the vendor to prepare and affix the HSRP on the vehicle. However, in the absence of concomitant penalty clause for enforcing this timeline the vendor was hardly adhering to it, he added.
He said that there was wastage of time, money and stationery due to printing of Permanent Consecutive Identification Number (PCIN) on HSRP on the Registration Certificate (RC) which was no where mandated under rule 50 of CMVR, 1989. It causes a lot of inconvenience to the applicant as the printing of these numbers serve a very limited purpose due to fact that often these plates get damaged and have to be replaced and in such situation every time RC have to be issued afresh leading to un-necessary burden on the vehicle owner, he added.
He said that the efforts were also wasted in issuing Authorization Slips to the applicant who carries them to vendor to punch the data contained therein into his software. This system also have many flaws as the vendor had to enter the data again in his software whereas the data could easily be ported to the said software from the Vahan Data base besides it may lead to inaccurate feeding of data and the whole process was prolonged. There was no feedback mechanism for the department to know about the progress of worked done by the vendor as the department relies on the figures provided by the vendor on the progress and completion of work, he added.